Forum Discussion

Allegro's avatar
Allegro
Icon for Helper I rankHelper I
4 years ago

Refresh issues in service and desktop

hi everybody,


i been having issues with refreshing my datasets since friday 06/03/2022, 
when having no issues my datasets take a couple minutes to refresh now its taking almost a day,
also this problem is happening in power bi desktop too, i cannot refresh or load new data

my data source is google's big query 

a couple days ago was a message in the support page: refresh issues were expected but the solution was due 6/6/222

if you have some information let me know!
thanks in advance!

javier

6 Replies

  • Hi Allegro 

     

    It does appear that the issue is still there. 

     

    If it is slow in PBI Desktop too, then the issue is from your data source (Big Query) which I would investigate.

    • Allegro's avatar
      Allegro
      Icon for Helper I rankHelper I

      Hello GilbertQ 

      i would like to know more about the issue if you need more information about my data source let me know!


    • Allegro's avatar
      Allegro
      Icon for Helper I rankHelper I

      Hello GilbertQ

       

      yes the refresh was quicker in the morning,  its been a few days since ive notice but there seems to not be an issue the earlier hours of the day between midnight and around 8~9 am pacific time, after that the refresh status is stuck "in progress" the refresh ends a few minutes after midnight as if its waiting for after 11:59 pm or i maybe i have some kind of refresh data limit per day for my datasets?

       

      i use a premium per user account; 2 of my datasets are in a premium workspace and those are stuck in the refresh status until midnight, and another dataset in a pro workspace this dataset timeout after 2 hours because of the license mode and also this one dataset shows me this:

       

       

      if you have further questions let me know!

      • GilbertQ's avatar
        GilbertQ
        Icon for Super User rankSuper User

        Hi if it is timing out and taking too long I would look at using Incremental refreshing.

         

        Also if it is slower during the day it would explain that there might be an additional load on the source systems when refreshing. I would chat to your data source providers.