Showing results for 
Search instead for 
Did you mean: 
Frequent Visitor

Refresh is consistently failing in service but works on desktop.

Can someone give me any advice on this error? 


The report refreshes with no issues in Power BI Desktop but won't refresh online. It's pulling data from Sharepoint and Oracle, both data sources have the same data source credentials and match the security level of my gateway. Also, even though this message says table: End of Day the table name varies each time it fails. Any suggestions or tips would be greatly appreciated!


Data source error: {"error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","pbi.error":{"code":"DM_GWPipeline_Gateway_MashupDataAccessError","parameters":{},"details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorCode","detail":{"type":1,"value":"-2147467259"}},{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"Oracle: ORA-01013: user requested cancel of current operation"}},{"code":"DM_ErrorDetailNameCode_UnderlyingHResult","detail":{"type":1,"value":"-2147467259"}},{"code":"Microsoft.Data.Mashup.ValueError.DataSourceKind","detail":{"type":1,"value":"Oracle"}},{"code":"Microsoft.Data.Mashup.ValueError.DataSourcePath","detail":{"type":1,"value":""}},{"code":"Microsoft.Data.Mashup.ValueError.ErrorCode","detail":{"type":1,"value":"-2147467259"}},{"code":"Microsoft.Data.Mashup.ValueError.Message","detail":{"type":1,"value":"ORA-01013: user requested cancel of current operation"}},{"code":"Microsoft.Data.Mashup.ValueError.Reason","detail":{"type":1,"value":"DataSource.Error"}}],"exceptionCulprit":1}}} Table: Manual Moves.
Cluster URI:
Activity ID: be51a7dc-6af0-46ff-97bc-4bac272002de
Request ID: c9002851-2212-d4e2-d526-ede3bc2612f1
Time: 2022-10-19 14:03:42Z

Super User
Super User

It's pulling data from Sharepoint and Oracle

Needs more details.  Sharepoint on-premise or online?  Assuming Oracle is on-premise.  Do you merge these data sources in Power Query? (if yes then you need to add the sharepoint to the gateway even if it is online).

Helpful resources

May 2023 update

Power BI May 2023 Update

Find out more about the May 2023 update.

Submit your Data Story

Data Stories Gallery

Share your Data Story with the Community in the Data Stories Gallery.