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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Refresh gateway POWER BI

Hello, we are facing an issue with power bi while doing a refresh, below the error message we get :   "Failure details: The last refresh attempt failed because of an internal service error. This i...
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lbendlin's avatar
lbendlin
Icon for Super User rankSuper User
6 years ago

need more details:

-how many cluster members?

-what is the gateway version on each?

-any of the members offline?

-did you try restarting all cluster members?

-have all but the standard connectors disappeared (usually points to a borked cluster member)

 

 

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hello lbendlin 

    I really thank you for your reply,

     

    actually i'm not the main user of this solution, but i can tell you that the GW is only installed in one server. The version of the GW is 3000.31.3, you have mentionned "have all but the standard connectors disappeared" actually when i verify the connectors path which is : "C:\Users\PBIEgwService\Documents\Power BI Desktop\Custom Connectors" i dont find these two folders "Power BI Desktop\Custom Connectors" is it normal ? 

    Thank you so much

    • lbendlin's avatar
      lbendlin
      Icon for Super User rankSuper User
      6 years ago

      That's a really old version. Any reason for not updating?

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        Hello lbendlin 

         

        i have just updated it to v3000.45.7, as i said i'm not very good at this,

         

        so we'll do the test and get back to you in case of an issue.

         

        Thank you so much