Forum Discussion

Helper I

5 years ago

Refresh failed: has failed to refresh NO error message

I have problem with my scheduling powerbi report. It's worked two days ago but now I get only this message( without error code): My gateway version: 3000.54.8 (latest) Szczegóły Typ Uruchom Koni...

Anonymous

Not applicable

5 years ago

Hi Msta !

There are some problems in Power Service for Eastern Europe users.

https://powerbi.microsoft.com/en-us/support/

Helper I

5 years ago

"intermittent slowness while accessing the Power BI service", can generate this kind of problem?
I thought I get some error message for example "connections timeout".

Can I do or check something myself? What should I investigating ?

v-deddai1-msft
Community Support
5 years ago
Hi Msta ,

Please report this as an Issue using issues.powerbi.com. first check to see if it has already been reported.

If you have Pro account I suggest you try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

Best Regards,
Dedmon Dai
- Msta
  Helper I
  5 years ago
  Already posted
  
  https://community.powerbi.com/t5/Issues/Refresh-failed-has-failed-to-refresh-NO-error-message/idi-p/1340104#M60479
  - v-deddai1-msft
    Community Support
    5 years ago
    Hi Msta ，
    
    Would you please try to update your gateway to latest version? And you can also follow the document to troubleshoot your issue:
    https://docs.microsoft.com/en-us/power-bi/connect-data/service-gateway-onprem-tshoot
    
    You can collect logs from the on-premises data gateway app to find detailed error message. In the on-premises data gateway app, select Diagnostics and then select the Export logs link, as shown in the following image:
    
    And you can also find the event logs for the on-premises data gateway service, or use Fiddler to troubleshoot your issue.
    
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
    
    Best Regards,
    Dedmon Dai