Forum Discussion
Refresh failed after change of source
Hi Nicolas_viet
“This is working perfectly fine for all new reports I have designed since the gateway was installed but my older reports refuse refreshing”
From above, I can see you connect CRM datasource to your gateway on Power BI Service and can refresh it successfully, right?
If not, please check if you have done the right way to configure schedule refresh according to this article.
Additionally, what’s error message when older reports refuse refreshing?
Best Regards
Maggie
v-juanli-msft wrote:Hi Nicolas_viet
From above, I can see you connect CRM datasource to your gateway on Power BI Service and can refresh it successfully, right?
If not, please check if you have done the right way to configure schedule refresh according to this article.
Additionally, what’s error message when older reports refuse refreshing?
Best Regards
Maggie
Hi Maggie,
thanks for your reply!
Yes, Gateway is working in general but not for the datasets for which I have changed the source.
The error message was something like „internal service error, please contact support for further details“
But I have found a solution yesterday (trial & error):
A last resort I saved my report&dataset under a new file name and published it to the webservice under a new name as well. This made it work again.
It seems as if the changes that I made to the report in PBI Desktop concerning the datasource have not been successfully applied to the report in the PBI Service, when publishing and overwriting it.
Deleting and publishing again worked. Unfortunately I had to delete all visuals from my dashboards and pin them again but that did not cost me so much time.
Best
Nicolas