Forum Discussion

Harry_Tran's avatar
Harry_Tran
Helper III
5 years ago
Solved

Refresh error

Hello everyone, I have a report which is use to refresh daily but recently it gets error. I got this message "The last refresh attempt failed because of an internal service error. This is usually a...
Need Help
  • Anonymous's avatar
    Anonymous
    5 years ago

    Hi Harry_Tran ,

     

    Currently, only the dataset owner can schedule a refresh.

    If other users need to schedule a refresh, they will need to take ownership of the Dataset using the Take Over button on the Scheduled Refresh screen.

     

    The error may be related to the environment, account number,gateway and many other factors. Sometimes the problem will go away on its own. So if it give the same error tomorrow, you could log an issue here:https://community.powerbi.com/t5/Issues/idb-p/Issues or go to https://support.powerbi.com ,scroll down and click "CREATE SUPPORT TICKET" for further help.

     

    In addition,you could try to:

    1.Use Fiddler to monitor what happened during the refresh process.

    1.Publish the report in a different workspace and refresh it.

    2.Use the latest version of Power BI Desktop and re-publishing to the Power BI Service 

    3.Use the latest version of gateway

     

    Best Regards,
    Eyelyn Qin
    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Harry_Tran's avatar
Harry_Tran
Helper III
5 years ago

Thanks everyone,

I got this message "when you take over the setting for this dataset, you will need to provide credentials for all data sources use by this dataset. Any Stored Credentials previous entered will be permarnently deleted when you take over".

Is it still OK if I take over. I don't wanna mess up anything.

Thanks again.

  • aj1973's avatar
    aj1973
    Community Champion
    5 years ago

    Yes it is OK to take over, as long as you know what you are doing.