Forum Discussion
Refresh error time out
Hi, I'm experiencing the same issue. The report was working perfectly and updating every 3 hours until last Friday. From then, it fails systematically to connect to Salesforce Reports. It's worth noticing that I have no problem to connect to Salesforce Objects (as I use both).
In the WebApp connectors authentication are all goor for SFDC Objects, and in error for Reports. When trying to reconnect with my SFDC credentials, they seem to be accepted but the authentication process get stuck with the looping dots until timeout.
In the Desktop App, everything good with SFDC Object just like on the WebApp, but the behavior is a bit different for the SFDC Reports connector. It seems to accept the authentication and shows the Reports list window. But then it loads it endlessly.
Here is the little track that I try to follow:
I think it's nothing to do with the actual authentication to SFDC, and may be related to the way Power BI processes the reports list brought back by SFDC Rest API. SFDC applied its latest release on August 15th. I can't see the exact date of the latest Power BI release. So it probably the SFDC Reports connector which changed or the SFDC REST API which changed the data format of the response.
In my case I have not a Salesforce connection, so I have submited a ticket because the problem persists....:smileysad: