Forum Discussion

Mardin's avatar
Mardin
Advocate IV
7 years ago
Solved

Refresh error: Reason: PrivacySetting - "Information is needed in order to combine data"

Hello,   Since beginning of this week a bunch of our reports have started to fail out of the blue. They have worked perfectly fine for the last 6 months but suddenly can't refresh with below error:...
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  • Mardin's avatar
    Mardin
    7 years ago

    Hi Anonymous and everyone else.

     

    I think I have narrowed the changes of Privacy Settings in Gateway data source list down to the launch of Dataflows which happened same week.

     

    The way Dataflows currently work has some unwanted sideeffects on Gateway Data source settings. If I add a Dataflow from Source A it will automatically change Source A privacy settings to "None" in the Gateway settings.

     

    If I then change Source A back to "Organisational" in my Gateway settings my Schedules Refresh works again. Untill next time I go and fiddle around with a Dataflow from Source A resulting it to change back to "None" in Gateway settings.

     

    ... in addition, let's say you don't have a Source B in your Gateway source list yet. The moment you add a Dataflow from Source B it will automatically add Source B to your Gateway source list resulting in potentially unwanted sources in the Gateway....

Anonymous's avatar
Anonymous
Not applicable
7 years ago

Hi

 

Unfortunately I have the exact same issus. Started this week as well with no changes to the dataset at all. Has been running smoothly for months. Tried all the same and the service is also located in NorthEurope. My sources are on prem tables and azure db tables.

 

Hope there is a solution for this soon. Maybe the november gateway will fix it, but qiute critical that reports suddenly fails when microsoft is releasing updates (which is what I suspect has happened)...