Forum Discussion
Refresh Failed - Internal Service Error
thanks v-jiascu-msft - I did just that. The support desk were very helpful.
The solution in my case was to remove the broken reports from the Online service and re-add them.
1 - Open the report(s) in PBI Desktop and clear the cache (file...options and settings... options)
2 - Refresh the data in the desktop and save.
3 - Open PBI Online and remove the associated dataset(s). Note - you'll need to remove the reports from any content packs before you can remove the reports and data from the online service. Also you might want to make a note of the (failed) refresh schedule you had before doing this so you can recreate it exactly.
4 - Hop back to PBI Desktop and publish the report from PBI Desktop to Online
5 - Hop back to PBI Online and set the refresh schedule back up
6 - Add the reports back into any apps or content packs.
Hope that helps.
I've had this problem a few times this past week. That solution clearing the cache and deleting the dataset worked, but I also have the same problem as the Report URL is changing for users each time and frustrating them (and me). This is not sustainable, there must be a more clear problem/solution?
I have also started using the app workspace now. I can't seem to delete the data source without unpublishing the app. Does anyone know if I unpublish, the app, delete and replace the data source, then re-publish the app, would the URL and saved dashboards for the app stay the same? I'm trying to champion PBI internally but can't have the remote working CEO with broken links/barriers to implementing this.
I can't seem to call or e-mail anyone from Microsoft on this topic? If I try to create a ticker as per suggestion by v-jiascu-msft , it has me sign in and then re-rirects me to my featured dashboard. Is this because I am not an admin of our Microsoft account?