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mightydnb's avatar
mightydnb
Frequent Visitor
3 years ago

Refresh Failed - Internal Service Error

Hi

My Power BI report links to 4 x XLSX files, and while the Settings section of Data Hub shows no issues (Gateway Connection and Data Source Credentials", I'm receiving the below message on every refresh.

 

What's more annoying is that the data *does* refresh - the reports appear fully up to date, but I still get the error, which then disables the automatic refresh (annoying when external stakeholders expect an up to date report via Subscription).

 

Any ideas how to fix please?

 

Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

Need Help

2 Replies

  • MAwwad's avatar
    MAwwad
    Solution Sage
    3 years ago

    To resolve this issue, try the following steps:

    1. Check the status of your Power BI gateway to make sure it's online and functioning correctly.
    2. Check the status of your data source credentials to ensure they are correct and up-to-date.
    3. Try to refresh the report manually to see if the error still persists.
    4. If the issue persists, try clearing the cache and restarting the Power BI Desktop application.
    5. If the issue still persists, try uninstalling and reinstalling the Power BI Desktop application.
    6. If none of the above steps work, you can contact Microsoft support for further assistance.

    It's also a good idea to keep an eye on the Power BI service status page for any reported outages or issues that might be affecting the service.

    • mightydnb's avatar
      mightydnb
      Frequent Visitor
      3 years ago

      Hi

      1,2,3 I think I said in my original post were OK. I still get the error on a manual refresh...but it does work.

       

      How will refreshing the desktop app affect how the online service synchronises with data on our server?

       

      Thanks