Forum Discussion
Recovery admin password
I was able to contact support in Brazil today, they will contact you by email / tel to reset the password. Thank you
Hi gustavoandrade ,
Your account is not enabled for password reset.
We're sorry, but your IT staff has not set up your account for use with this service.
If you'd like, we can contact an administrator in your organization to reset your password for you.
If you get this error message after typing your User ID, it means that either your organization hasn't turned on the password reset feature or you aren't allowed to use it. To reset your password in this situation, you must select the Contact an administrator link. After you click the link, an email is sent to your organization's help desk or administrator, letting them know you want to reset your password.
Or you can refer this solved post. Hope it will be helpful.
Best regards,
Community Support Team _ zhenbw
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
But the account that I need to reset the password is the ADMINISTRATOR himself.
I have not received an e-mail. Can you check if something is missing from my account?
Have the same issue. I'm the administrator, auto-reset password is not working!!
