Forum Discussion

gustavoandrade's avatar
gustavoandrade
Helper I
6 years ago
Solved

Recovery admin password

Hi,

I registered my domain in Office 365, to use PowerBI and Azure and try the Power BI trial period. So I created 2 accounts:

 

* contact@ * (I made this account admin)

* support@ * (normal account)

 

However, at a certain moment I went to the account * contact @ * (whose access data was saved in the browser and PowerBI Desktop) and I was asked to change the password. I did the password change process on the run and now I don't remember the password I registered.

 

I tried the password recovery procedures offered but failed.

How do I recover my administrator account password?

Need Help
  • gustavoandrade's avatar
    gustavoandrade
    6 years ago

    I was able to contact support in Brazil today, they will contact you by email / tel to reset the password. Thank you

9 Replies

  • v-zhenbw-msft's avatar
    v-zhenbw-msft
    Community Support
    6 years ago

    Hi gustavoandrade ,

     

    If you want to change password of your powerbi account, please use the following link to request a password reset.

    https://docs.microsoft.com/en-us/power-bi/admin/service-admin-forgot-your-password

     

    If you have any question, please kindly ask here and we will try to resolve it.

     

    Best regards,

     

    Community Support Team _ zhenbw

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

    • gustavoandrade's avatar
      gustavoandrade
      Helper I
      6 years ago

      v-zhenbw-msft  did not work.
      I forgot my Office365 administrator password and am unable to recover it.

      The following message appeared on the link you passed:

       

      SSPR_0014: você não registrou as informações de segurança necessárias para executar a redefinição de senha. Se você for um administrador, poderá obter mais informações nos artigos Registro para a redefinição de senha self-service e Como distribuir com êxito a redefinição de senha. Se você não for um administrador, forneça essas informações quando entrar em contato com o seu administrador.

       

      My only alternative is to contact support in Brazil?