Forum Discussion

dflock27's avatar
dflock27
New Member
2 years ago

Recover Organizational Credentials

I've had the most difficult time recovering an Organizational account.  I currently dont have my username nor password, though I do have my Organization Name and Domain.  I created one to sign up for...
Need Help
GilbertQ's avatar
GilbertQ
Super User
2 years ago

Hi dflock27 

 

That does sound rather unfortunate. I would try and call the number and work through it that way I would suggest in the future to create a work /domain account.

dflock27's avatar
dflock27
New Member
2 years ago

Thanks, GilbertQ. Unfortunately the US phone number has been rather unhelpful. They don't handle credential issues. And after many attempts, I can't reach an agent and it always pushes you to submit requests via the support portal. Which of course, I can't access. Here's the number I tried 1-800-642-7676. If you know of another, that would be awesome. 

  • aj1973's avatar
    aj1973
    Community Champion
    2 years ago

    Hi dflock27 

    It's very unfortunate. Do you have a work account? You can link it to your Gmail..

    Anyway try these numbers

    For the Americas 1-800-936-3100

    Europe, the Middle East, and Asia (EMEA): +44-844-800-8338

    India: +1-800-425-5666

     

    • dflock27's avatar
      dflock27
      New Member
      2 years ago

      Hey aj1973,

       

      Thanks for the info, Support was very helpful.  I tried the US number you provided, and they forwarded me to Data Protection Support Team.  Apparently this team is available via 1-800-865-9408 (though you have to request them once connected).

       

      Unfortunately, once I was transferred, I waited for 30+ minutes without connecting.  Going to try again tomorrow.