Forum Discussion
Random Error for Expand/Collapse for Matrix in Power BI service
Update: Microsoft Team Resolved issue as it was from service related error as just received update.
Hi jaysgovindiya ,
Thank you for confirming. As the reset bookmark workaround does not consistently resolve the issue, it appears this may be a regression in the Power BI Service following the June 2025 update. The expand/collapse feature functions correctly in Power BI Desktop but intermittently fails in the Service, particularly after using "Clear all slicers" or bookmark-based resets. This points to a service-side issue with how field parameters interact with slicer state and matrix visuals after clearing or resetting.
If the problem persists despite these workarounds, I suggest submitting a support request through the official Microsoft Power BI Support page.
Thanks v-sshirivolu exactly I raised support request since last two days they told me that it's issue and working on resolution.
Hope they can resolve soon.
Thank you again for providing support and work around.
I have the same problem, the rows where I have the field parameter do not collapse in Power BI Service. In the Desktop it works.
Hi jaysgovindiya ,
Thank you, and I'm glad to hear you've submitted a support ticket. Hopefully, the issue will be resolved soon.
In the meantime, you can continue using the Microsoft Fabric Community Forum.
