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Helper I
Helper I

Python script refresh in service error- failed to load

I am getting the error below when trying to enter credentials into the service to enable refreshing of a python data set.


I went to reinstall .Net but I am on Windows 10 and there was no straight forward way to reinstall so I thought to check on here first to see if anyone had any ideas.


Failed to update data source credentials: ADO.NET: Failed to find or load the registered .Net Framework Data Provider.Hide details

Activity ID:f521323a-dae9-4a6c-8cde-9fc0e5fdcc96
Request ID:5e1f3796-9df8-0469-77c3-4077f1138e2c
Status code:400
Time:Mon May 25 2020 23:34:44 GMT+1200 (New Zealand Standard Time)
Service version:13.0.13322.215
Client version:2005.2.01092-train
Cluster URI:
Regular Visitor

Try to rollback the gateway to april 2020. It does work for many people with same issue.


Neighbour branch: 

Community Support
Community Support

Hi @WESTi ,


You could check the Issues forum here:

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to Scroll down and click "CREATE SUPPORT TICKET".


Best Regards,



Community Support Team _ Jay Wang

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Community Support Team _ Jay
If this post helps, then please consider Accept it as the solution
to help the other members find it.

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