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makshata96's avatar
makshata96
Regular Visitor
6 months ago
Solved

Published but Disconnected Issue in Power BI Service

Hello,

 

After publishing and replacing our PBIX file in Power BI Service, the report shows Published successfully but then displays Your file was published, but disconnected. As a result, the dataset is not connected to the data sources and cannot refresh, even though it works correctly in Power BI Desktop.

Please help us identify why this happens and how to fix it.

Tips and Tricks
  • johnbasha33's avatar
    johnbasha33
    6 months ago

    Hi makshata96 

     

    Why “Published but disconnected” happens

    • Power BI Service can’t authenticate to the data source (credentials/gateway issue).

    Most common fixes

    1. Re-enter credentials
      Service → Dataset → Settings → Data source credentials.

    2. Configure Gateway (for on-prem data)
      Install gateway → Map dataset to it.

    3. No local file paths
      C:\... won’t work in Service. Use SharePoint/OneDrive or gateway.

    4. Check dynamic sources
      Dynamic URLs/paths break Service refresh.

    Rule of thumb

    • Desktop works = local access

    • Service fails = cloud can’t reach or authenticate

    If you want, tell me the data source type and I’ll give the exact fix.

     

    Did I answer your question? Mark my post as a solution! Appreciate your Kudos !!

2 Replies

  • johnbasha33's avatar
    johnbasha33
    Super User
    6 months ago

    Hi makshata96 

     

    Why “Published but disconnected” happens

    • Power BI Service can’t authenticate to the data source (credentials/gateway issue).

    Most common fixes

    1. Re-enter credentials
      Service → Dataset → Settings → Data source credentials.

    2. Configure Gateway (for on-prem data)
      Install gateway → Map dataset to it.

    3. No local file paths
      C:\... won’t work in Service. Use SharePoint/OneDrive or gateway.

    4. Check dynamic sources
      Dynamic URLs/paths break Service refresh.

    Rule of thumb

    • Desktop works = local access

    • Service fails = cloud can’t reach or authenticate

    If you want, tell me the data source type and I’ll give the exact fix.

     

    Did I answer your question? Mark my post as a solution! Appreciate your Kudos !!

    • makshata96's avatar
      makshata96
      Regular Visitor
      6 months ago

      Hi  johnbasha33

      Thanks for your help but actually  if we use any database, we have to connect that database name using the data gateway  After that when we publish again  it shows as successful.