Forum Discussion
Processing error: The underlying connection was closed: An unexpected error occurred on a receive.
We keep getting this error (not always, but most at the time) on refresh, but only on Power BI Service (we have no problem from Power BI Desktop) - Please help... Error details: Hide On demand 4...
Hi Jay,
Thanks for your reply, I have almost tried everything related to the transport layer security (TLS), nothing helped - please note that it's not on every refresh it crash, but most of the time.
Hi shvitani ,
If this situation happens completely randomly, it will be difficult to debug the issue.
You could try to open a support ticket. It is free if you have a Pro account.
Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".
Best Regards,
Jay
Hi Jay,
Please note, we have added more details - do you think we need to create a support ticket? 🙂