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shvitani's avatar
shvitani
Frequent Visitor
5 years ago

Processing error: The underlying connection was closed: An unexpected error occurred on a receive.

We keep getting this error (not always, but most at the time) on refresh, but only on Power BI Service (we have no problem from Power BI Desktop) - Please help...   Error details: Hide On demand 4...
Need Help
  • shvitani's avatar
    shvitani
    Frequent Visitor
    5 years ago

    Hi Jay,

     

    Thanks for your reply, I have almost tried everything related to the transport layer security (TLS), nothing helped - please note that it's not on every refresh it crash, but most of the time.

     

    • Anonymous's avatar
      Anonymous
      Not applicable
      5 years ago

      Hi shvitani ,

       

      If this situation happens completely randomly, it will be difficult to debug the issue.

      You could try to open a support ticket. It is free if you have a Pro account.

      Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

       

      Best Regards,

      Jay

      • shvitani's avatar
        shvitani
        Frequent Visitor
        5 years ago

        Hi Jay,

         

        Please note, we have added more details - do you think we need to create a support ticket? 🙂