Forum Discussion

jordimr's avatar
jordimr
Advocate I
10 years ago
Solved

Problems with personal gateway

I have problems with the personal gateway. Here's the scenario: -Report is succesfully published to the service. -The report uses two sources: -one is a local file present in the machine where the...
  • kcantor's avatar
    kcantor
    10 years ago

    A similar situation happened to me. I had updated the PowerBI desktop but failed to update my Gateway at the same time. I contacted support and was told to update my Gateway EVERY TIME I update the desktop. My credentials worked as they should and I have not had any further issues. I would recommend doing a quick update of both and trying to refresh again.

    Remember, what worked for me may not work for you but it is worth a shot.

    K

kcantor's avatar
kcantor
Community Champion
10 years ago

A similar situation happened to me. I had updated the PowerBI desktop but failed to update my Gateway at the same time. I contacted support and was told to update my Gateway EVERY TIME I update the desktop. My credentials worked as they should and I have not had any further issues. I would recommend doing a quick update of both and trying to refresh again.

Remember, what worked for me may not work for you but it is worth a shot.

K