Problems with dashboard tiles

[JARONN]

Hi

I created new application and copied some reports from another applications. I also made some dashboards, including visuals from copied reports. For some reason every dashboard is working fine for me, but other users are having problems with dashboard tiles - data is missing and there is only Power BI icon in it. I am owner in application and all other users have access to application. 

Sometimes this problem is solved by refreshing tiles, sometimes by refreshing the application but usually one or more of all 7 dashboards is having this issue. See picture below, 

Any ideas what is wrong?

Update: there is also "Access needed" tiles, somehow related to access rights for reports - users have access to application. 

[GilbertQ]

Hi there

Can you have a look at the dataset permissions and ensure that the users have got read access to the datasets?

[JARONN]

Hi

Dataset access should be ok, problems is now moving itself trough dashboards. If at this moment dashboard 1 is ok, 3 is partly working (3 missing tiles) and 5 is also ok, after application update dashboard 1 is missing 3 tiles, 3 is ok and 5 is now also missing some tiles.. There is like a random function making desicions which one of my dashboards is working.. 

This is really annoying. 

Update: Problemn might have something to do with copied reports. I replaced one copied report / dataset with new version and problem seems to be gone. Let see, hopefully tiles are now working correctly. 

-J

[v-xuding-msft · Accepted solution]

Hi @JARONN ,

I see your answer that the issue have been resolved by replacing the old report/dataset. Do it still work now? If yes, I think it is resolved completely. And please accept your answer as a solution. Then more people who have the same issue will benefit from this thread.

Best Regards,

Xue Ding

If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.