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Anonymous's avatar
Anonymous
Not applicable
6 years ago

Problems with alerts triggered from a dashboard configured by cards pinned from a report.

Hi all, 

Several weeks ago I created a report and from the report, I pinned several cards (displaying KPIs), then I configured several alerts. The dataset is refreshed once a week, and I am monitoring the alerts and I can see that not every week the alerts are triggered properly (not all the tile values included in the dashboard are triggered by the alert when the value follows the alert rule).

 

The alert rule is when the value of the card is above 0, then the alert should activate the trigger to run a flow in order to send an email through Power Automate. The problem is that some of the cards display values above 0 and the alert is not working, but in the other hand there are other cards working properly. In addition, cards working properly the last week now are not working as expected and cards that failed last week, now are working. 

 

Do you know where the problem is? Is there an opened bug?

 
 
dataflow

1 Reply

  • Icey's avatar
    Icey
    Icon for Community Support rankCommunity Support
    6 years ago

    Hi Anonymous ,

    Please first check if your problem is covered by these: Considerations and troubleshooting.

     

    • Alerts aren't supported for card tiles with date/time measures.
    • Alerts only work with numeric data types.
    • Alerts only work on refreshed data. They don't work on static data.
    • Alerts only work on streaming datasets if you build a KPI, card, or gauge report visual and then pin that visual to the dashboard.

     

    If after that, the issue is still there and you are a Pro user, not trial, I suggest you to create a support ticket to get further help.

     

     

    Best Regards,

    Icey

     

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