Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago
Solved

Problems connecting via Excel plugin

Hello,   Hoping to solve a problem I am having with the Excel plugin. I have successfully connected to the service using the plugin and have been using the tool for many months now. We are now roll...
Need Help
  • Anonymous's avatar
    Anonymous
    6 years ago

    Seems the issue was local file permissions for the user. We added read & write permissions for Everyone on the excel application and it corrected the issue for the users.

v-alq-msft's avatar
v-alq-msft
Community Support
6 years ago

Hi, Anonymous 

 

You may try reinstalling the latest Excel plugin in others' computers. I wonder whether you used Connect Live in the dataset which you connected to.

 

Best Regards

Allan

 

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hello v-alq-msft ,

     

    Both computers have the latest version of the plugin. Same user login. The plugin accepts the microsoft credentials, but then will not connect.

     

    I was able to get the plugin to work when I run excel as administrator. I do not need to run as administrator on the other machine. The excel versions are different. Are there known issues with this plugin for certain excel versions?

     

    Michael

    • v-alq-msft's avatar
      v-alq-msft
      Community Support
      6 years ago

      Hi, Anonymous 

       

      You may check the supported versions of the Excel for the plugin. Try to update the excel to the same version as the one in your computer.

       

      Best Regards

      Allan 

      • Anonymous's avatar
        Anonymous
        Not applicable
        6 years ago

        Seems the issue was local file permissions for the user. We added read & write permissions for Everyone on the excel application and it corrected the issue for the users.