Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Problem with a gateway when credentials expires

I have an issue each time my domain account credentials expires / being reset.

The credentials were used when installing/registering the on-premise gateway on Azure VM:

When the credentials change the gateway is being disconnected. 

I then have to go to the gateway settings and sign-in. That solves the issue.

Ones happend I was on holiday and the org was left without being able to access the data / reports.

I want to avoid this. 

 

Any advice?

Need Help

2 Replies

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hi Anonymous ,

    It also good to have a service account, Instaed of your login create a service account.
    Also, We have an option of  "Take over" for Dataset settings , any member or admin of that workspace can "Take over" the dataset settings and able to data refresh.

    Regards,
    Amit

    • Anonymous's avatar
      Anonymous
      Not applicable
      6 years ago

      As I know service account does not have an email adress associated with. Can I sign-in without the email?

       

      "Take over" dataset is not a solution in case you have dozen of datasets.