Forum Discussion
Problem when previewing an excel in Power BI service
When we upload an excel file and click on it, since a few days ago it does not allow us to preview it and returns the following. "Cannot open workbook". ¨Sorry. We could not open the workbook. You ...
Hello,
The excel opens normally on local, and even on web, it is in the service where it does not load.
We have tried in 6 tenant with different excel and the same thing happens, in all, same message, it happens since a few days ago.
Adamboer
Responsive Resident
Responsive ResidentHi,
It seems like there might be an issue with the Excel Online service. You can try a few things to see if it resolves the problem:
- Clear the browser cache and cookies.
- Try opening the file in a different browser or in incognito mode.
- Upload the file to OneDrive and see if it opens there.
- Contact Microsoft support and report the issue to them.
Hopefully, one of these steps will resolve the issue. If not, contacting Microsoft support is the best way to get to the root of the problem.