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Antdevton79's avatar
Antdevton79
Frequent Visitor
4 years ago
Solved

Problem saving after editing reports in PBI service

Hello,   I'm unable to save after editing a report in a workspace in PowerBI Service. I don't even have an error report, the page becomes grey and stays like that.   Any issues to solve the prob...
Need Help
  • v-cazheng-msft's avatar
    v-cazheng-msft
    4 years ago

    Hi Antdevton79 ,

     

    May I know whether this issue still exist? If you switch to another browser, will you get same issue? Is this issue happening on all your reports in current workspace or just a specific report? Which region does your tenant in? I found an ICM for a similar issue which is investigating by the product team but I need these info to confirm whether it is applicable to you. Thanks in advance!

    Also, there is a solution that might help you. Please let another admin of this workspace removing you from the workspace and add you back after waiting for a while. Then, use this REST API to refresh your permission to the workspace. After a period of successfully running this API, please go back to the workspace and try again.

    Users - Refresh User Permissions - REST API (Power BI Power BI REST APIs) | Microsoft Docs

     

    If there is any post helps, then please consider Accept it as the solution to help the other members find it more quickly. If I misunderstand your needs or you still have problems on it, please feel free to let me know. Thanks a lot!

     

    Best Regards,

    Community Support Team _ Caiyun

v-cazheng-msft's avatar
v-cazheng-msft
Community Support
4 years ago

Hi Antdevton79 Player_Red ,

 

Thanks for your reply! There is an ICM(299123224) for resemble issue. Some users in North Europe cannot edit and save specific reports PBI Service even they are admins of the workspace. I will follow up it and sync here once there is any update. But if it’s urgent for you, you’d better creating a support ticket as Anand24 said. After that, there will be a technical engineer to help you on this issue and they will escalate it to internal team with required info when necessary to accelerate the resolve of this issue. Thanks for your understating!

 

The link of Power BI Support: Support | Microsoft Power BI

For how to create a support ticket, please refer to How to create a support ticket in Power BI - Microsoft Power BI Community

 

If there is any post helps, then please consider Accept it as the solution to help the other members find it more quickly. If I misunderstand your needs or you still have problems on it, please feel free to let me know. Thanks a lot!

 

Best Regards,

Community Support Team _ Caiyun

Antdevton79's avatar
Antdevton79
Frequent Visitor
4 years ago

Thank you very much