Forum Discussion
Problem creating account. Error in phone number.
Hi DennerMartins ,
Thank you for reaching out to us on the Microsoft Fabric Community Forum.Thanks for the update and I totally get your frustration. It’s super frustrating when you’ve done everything right (and even had others try!) and it still doesn’t work. I’m really sorry you’re running into this and you’re absolutely right, it looks like others have been hitting the same wall lately.
Since this seems to be a broader issue on Microsoft’s side.Please post regarding the same in the issues forum for wider visibility:
Issues - Microsoft Fabric Community
That way, the product team can track it directly, and others can upvote it too. The more visibility, the more likely it is to get prioritized.
If this post was helpful, please give us Kudos and consider marking Accept as solution to assist other members in finding it more easily.
Super UserIt sounds like you're encountering a verification issue when trying to subscribe to Power BI Premium. This problem can be frustrating, but there are several steps you can take to troubleshoot and resolve the issue:
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Double-check the format of the phone number: Ensure that you’re entering the phone number in the correct international format (including the country code). For example, a U.S. number should be entered as
+1 (XXX) XXX-XXXX. -
Try a different phone number: If you have multiple phone numbers available, try using a different number. There may be an issue with your current number being blocked or not recognized.
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Clear browser cache or try another browser: Sometimes, cached data or browser issues can interfere with the process. Clear your browser cache or try a different browser (e.g., Chrome, Edge, Firefox).
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Use an incognito or private browsing window: This can help bypass any potential issues with cookies or session data stored by your browser.
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Check with your mobile carrier: Ensure there are no restrictions on receiving SMS messages for verification purposes (e.g., carrier-blocked messages or international restrictions).
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Try using a different verification method: If available, try verifying via email or another method instead of SMS.
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Contact Microsoft Support: If none of the above works, reach out to Microsoft Support directly. They can provide assistance with account verification and resolve any underlying issues. You can contact Microsoft Support via the Power BI support page or by using their customer support phone number.
I hope it solves your issue.
Poojara_D12 Hello good morning, I've already done everything you described, literally everything and not just me from my company, I've tried some other people too, my own boss tried and it didn't work. I understand that these are the steps, if you search you will see that this error started happening in 2025 and several users around the world. Microsoft needs to fix this error on the website, I believe they lost a lot of customers with this.
v-menakakotaCommunity Support
Hi DennerMartins ,
Thank you for reaching out to us on the Microsoft Fabric Community Forum.Thanks for the update and I totally get your frustration. It’s super frustrating when you’ve done everything right (and even had others try!) and it still doesn’t work. I’m really sorry you’re running into this and you’re absolutely right, it looks like others have been hitting the same wall lately.
Since this seems to be a broader issue on Microsoft’s side.Please post regarding the same in the issues forum for wider visibility:
Issues - Microsoft Fabric Community
That way, the product team can track it directly, and others can upvote it too. The more visibility, the more likely it is to get prioritized.
If this post was helpful, please give us Kudos and consider marking Accept as solution to assist other members in finding it more easily.- v-menakakota
Hi DennerMartins ,
Could you please confirm if the issue has been resolved after posting it in the issues forum? If a solution has been found, it would be greatly appreciated if you could share your insights with the community. This would be helpful for other members who may encounter similar issues.
Thank you for your understanding and assistance.
