Forum Discussion
Problem creating account. Error in phone number.
Hi DennerMartins ,
Thank you for reaching out to us on the Microsoft Fabric Community Forum.Thanks for the update and I totally get your frustration. It’s super frustrating when you’ve done everything right (and even had others try!) and it still doesn’t work. I’m really sorry you’re running into this and you’re absolutely right, it looks like others have been hitting the same wall lately.
Since this seems to be a broader issue on Microsoft’s side.Please post regarding the same in the issues forum for wider visibility:
Issues - Microsoft Fabric Community
That way, the product team can track it directly, and others can upvote it too. The more visibility, the more likely it is to get prioritized.
If this post was helpful, please give us Kudos and consider marking Accept as solution to assist other members in finding it more easily.
That does seem rather unusual for that to happen. Maybe what you could do for now is when you are entering your details and it asks to use your multifactor. Maybe just skip this step and come back to it later when hopefully the issue for sending an SMS is resolved.
Hello, thank you for replying, unfortunately when I try to create the account on Fabric it doesn't let me skip this step. The images below are where the error is, I'm Brazilian, so the tab will be in Portuguese.
If anyone knows a way to make it work, I urgently need to subscribe to Power BI.
Hi DennerMartins ,
Thank you for reaching out to us on the Microsoft Fabric Community Forum.
Clear your browser cache or open an incognito window . You can also try a different browser. This often fixes verification glitches.
If this post was helpful, please give us Kudos and consider marking Accept as solution to assist other members in finding it more easily.Hello v-menakakota , thanks for replying. In the tab in question, I can't skip this step and I can't even check it in another way.
1- In the first image, I have to enter the company information.
2- Then, in the second image, the error occurs and it doesn't let me skip it or enter it in another way. I tried 7 different numbers and it didn't work.
About browsers and browsing in incognito mode, I've tried Edge, Safari, Firefox and they all give me the same error.Hi DennerMartins ,
Thank you for reaching out to us on the Microsoft Fabric Community Forum.
As you mentioned none of the above you tried and not worked either, try this few users have reported success by temporarily using a VPN set to the United States to bypass regional issues with the phone verification service.
If you're setting up a new organization tenant, consider starting the registration process at https://admin.microsoft.com. Creating your Microsoft 365 account from there may offer more flexibility during the phone number verification step and help avoid the issue you're encountering.
If this post was helpful, please give us Kudos and consider marking Accept as solution to assist other members in finding it more easily.