Pro user can't export data to excel

[CloudMonkey]

Hi All,

I have a pro user who when clicks on the elipsis on the top right corner of a visualisation can't see the "export data" option (please see screenshot below). Please can you tell me how to fix (have I reduced her permissions somehow?)

Thanks,

CM

[Seth_C_Bauer · Accepted solution]

@CloudMonkey The two quick places to check would be the admin portal to ensure that if you limited export of data to a group, or turned it off that it would need to be updated. Alternatively, check the PBIX to ensure that you didn't disable export. If both those are in place, and it is only this user that is having issues that may be something that needs to be brought up via support.