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VL22
Advocate I
Advocate I

Pro Trial license kept extended

Hi, 

 

I know this question is awkward, but our users tried the pro trial license around April, and they still have trial license now!

Based on the activity logs and feedback, they didn't "extend" their trial license by themselves. It seems like that the trial license just get extended automatically. Does anyone experience the same thing, too? Do you know why? Thank you!

 

 

I found similar post here:Solved: PBI Pro Trial License - Days Left - Microsoft Power BI Community 

 

 

Best regards,

VL

1 ACCEPTED SOLUTION

Spoiler
I would suggest to reach out to Microsoft support team to get it fixed
Spoiler
Although getting Power BI Pro is perk 😉

If this post helps, then please consider Accept it as the solution, Appreciate your Kudos!!
Proud to be a Super User!!

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3 REPLIES 3
arvindsingh802
Community Champion
Community Champion

Can you confirm if users has not been assigned Pro liacense
sometimes it happen due to glitch that after assigning Pro liacense user still see Ndays remaining under trial

if that's the case you can raise support request https://powerbi.microsoft.com/en-us/support/pro/ to get it fixed


If this post helps, then please consider Accept it as the solution, Appreciate your Kudos!!
Proud to be a Super User!!

Hi @arvindsingh802 ,

 

No, I can confirm that the users don't have Pro license. Thank you.

 

Best regards,

VL

Spoiler
I would suggest to reach out to Microsoft support team to get it fixed
Spoiler
Although getting Power BI Pro is perk 😉

If this post helps, then please consider Accept it as the solution, Appreciate your Kudos!!
Proud to be a Super User!!

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