Forum Discussion

markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

Pro Trial extension issue

Good afternoon, I work for a large PLC and I'm having some difficulties with a single user having the pro licence extension applied to their O365 account. The user has been using the service prior...
General Comment
v-huizhn-msft's avatar
v-huizhn-msft
Microsoft Employee
8 years ago

Hi All,

When you send me the PUID, I can check if your account is qualified for pro trail. Even you're qualified, someone still don't receive the notifications.There are the following issues, the team is working on fixing them.

 

  • The extended pro trial prompt that shows in-product is not working right now. So even eligible users are not able to view the notifications when they login.
  • The pro trial activation link also got broken incidentally.

Thanks for understanding.

Best Regards,
Angelia

drosencrans's avatar
drosencrans
Frequent Visitor
8 years ago

As an Admin is there a way that we can batch "reset", so that, my current users get the notification?  I have about 12 users who did not receive any notifications (still haven't) and are still waiting.  Not the best user experience when you are trying to sell a platform.

 

Thanks,

Doug