Forum Discussion

markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

Pro Trial extension issue

Good afternoon, I work for a large PLC and I'm having some difficulties with a single user having the pro licence extension applied to their O365 account. The user has been using the service prior...
General Comment
rafaaquinos's avatar
rafaaquinos
New Member
9 years ago

I am facing the same issue in my company. 3 users that already used Power BI didn't receive the extended trial. As I am the Office 365 Admin, they said that they didn't see that pop-up or that they just clicked on "Not now". The fact is that all other users are having the extension period of trial but they don´t.

 

I already tried the Office 365 Support twice (one during that time and other now), but nobody could help me yet.

v-huizhn-msft's avatar
v-huizhn-msft
Microsoft Employee
9 years ago

Hi All,

When you send me the PUID, I can check if your account is qualified for pro trail. Even you're qualified, someone still don't receive the notifications.There are the following issues, the team is working on fixing them.

 

  • The extended pro trial prompt that shows in-product is not working right now. So even eligible users are not able to view the notifications when they login.
  • The pro trial activation link also got broken incidentally.

Thanks for understanding.

Best Regards,
Angelia

  • drosencrans's avatar
    drosencrans
    Frequent Visitor
    9 years ago

    As an Admin is there a way that we can batch "reset", so that, my current users get the notification?  I have about 12 users who did not receive any notifications (still haven't) and are still waiting.  Not the best user experience when you are trying to sell a platform.

     

    Thanks,

    Doug