Forum Discussion

markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

Pro Trial extension issue

Good afternoon, I work for a large PLC and I'm having some difficulties with a single user having the pro licence extension applied to their O365 account. The user has been using the service prior...
General Comment
srilakshmi12's avatar
srilakshmi12
Frequent Visitor
9 years ago

Hi all,
   I'm also facing the same issue as @markphillips87, i'm a powerbi free user since december 2016, actauly free users from may 2016 to may 2017 are eligible for 1year free trail extension..But i didn't receive any mail or notification regarding extension of free trial. How can i resolve this issue?? 

 

Not only this,i'm unable to create new appspace also ,when i try to create i recieved warning to Upgrade the trail version..

rafaaquinos's avatar
rafaaquinos
New Member
9 years ago

I am facing the same issue in my company. 3 users that already used Power BI didn't receive the extended trial. As I am the Office 365 Admin, they said that they didn't see that pop-up or that they just clicked on "Not now". The fact is that all other users are having the extension period of trial but they don´t.

 

I already tried the Office 365 Support twice (one during that time and other now), but nobody could help me yet.

  • v-huizhn-msft's avatar
    v-huizhn-msft
    Microsoft Employee
    9 years ago

    Hi All,

    When you send me the PUID, I can check if your account is qualified for pro trail. Even you're qualified, someone still don't receive the notifications.There are the following issues, the team is working on fixing them.

     

    • The extended pro trial prompt that shows in-product is not working right now. So even eligible users are not able to view the notifications when they login.
    • The pro trial activation link also got broken incidentally.

    Thanks for understanding.

    Best Regards,
    Angelia

  • drosencrans's avatar
    drosencrans
    Frequent Visitor
    9 years ago

    As an Admin is there a way that we can batch "reset", so that, my current users get the notification?  I have about 12 users who did not receive any notifications (still haven't) and are still waiting.  Not the best user experience when you are trying to sell a platform.

     

    Thanks,

    Doug