Forum Discussion

markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

Pro Trial extension issue

Good afternoon, I work for a large PLC and I'm having some difficulties with a single user having the pro licence extension applied to their O365 account. The user has been using the service prior...
General Comment
v-huizhn-msft's avatar
v-huizhn-msft
Microsoft Employee
9 years ago

Hi markphillips87,

I really understand you, and I saw your detailed account. I consult with others about your issue again, I will post the update as soon as possible if there is any response.

Best Regards,
Angelia

srilakshmi12's avatar
srilakshmi12
Frequent Visitor
8 years ago

Hi all,
   I'm also facing the same issue as @markphillips87, i'm a powerbi free user since december 2016, actauly free users from may 2016 to may 2017 are eligible for 1year free trail extension..But i didn't receive any mail or notification regarding extension of free trial. How can i resolve this issue?? 

 

Not only this,i'm unable to create new appspace also ,when i try to create i recieved warning to Upgrade the trail version..

  • rafaaquinos's avatar
    rafaaquinos
    New Member
    8 years ago

    Me too.

     

    I am Office 365 account Admin and I have tried some different ways to fix this issue: 3 users of my company say that or they didn't see that message or just clicked "Not now". The fact is that they didn't receive the extended period of trial, although they were users before May of 2017. 

     

    Is it any possibility that a person from Power BI team could call me so I could explain better and check if there is a way out of this situation?

  • rafaaquinos's avatar
    rafaaquinos
    New Member
    8 years ago

    I am facing the same issue in my company. 3 users that already used Power BI didn't receive the extended trial. As I am the Office 365 Admin, they said that they didn't see that pop-up or that they just clicked on "Not now". The fact is that all other users are having the extension period of trial but they don´t.

     

    I already tried the Office 365 Support twice (one during that time and other now), but nobody could help me yet.

  • v-huizhn-msft's avatar
    v-huizhn-msft
    Microsoft Employee
    8 years ago

    Hi All,

    When you send me the PUID, I can check if your account is qualified for pro trail. Even you're qualified, someone still don't receive the notifications.There are the following issues, the team is working on fixing them.

     

    • The extended pro trial prompt that shows in-product is not working right now. So even eligible users are not able to view the notifications when they login.
    • The pro trial activation link also got broken incidentally.

    Thanks for understanding.

    Best Regards,
    Angelia

  • drosencrans's avatar
    drosencrans
    Frequent Visitor
    8 years ago

    As an Admin is there a way that we can batch "reset", so that, my current users get the notification?  I have about 12 users who did not receive any notifications (still haven't) and are still waiting.  Not the best user experience when you are trying to sell a platform.

     

    Thanks,

    Doug