Forum Discussion

markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

Pro Trial extension issue

Good afternoon, I work for a large PLC and I'm having some difficulties with a single user having the pro licence extension applied to their O365 account. The user has been using the service prior...
General Comment
v-huizhn-msft's avatar
v-huizhn-msft
Microsoft Employee
9 years ago

Hi markphillips87，

The use never received the notification before? If it is, could you please share your the account, I let the corresponding people check if there is an issue.

Best Regards,
Angelia

markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

 

Hi Angelia,

 

Did you manage to speak with anyone about this, the user is still restricted from PowerBI Pro.

 

Kind regards,

Mark.

  • v-huizhn-msft's avatar
    v-huizhn-msft
    Microsoft Employee
    9 years ago

    Hi markphillips87,

    I really understand you, and I saw your detailed account. I consult with others about your issue again, I will post the update as soon as possible if there is any response.

    Best Regards,
    Angelia

    • srilakshmi12's avatar
      srilakshmi12
      Frequent Visitor
      8 years ago

      Hi all,
         I'm also facing the same issue as @markphillips87, i'm a powerbi free user since december 2016, actauly free users from may 2016 to may 2017 are eligible for 1year free trail extension..But i didn't receive any mail or notification regarding extension of free trial. How can i resolve this issue?? 

       

      Not only this,i'm unable to create new appspace also ,when i try to create i recieved warning to Upgrade the trail version..

      • rafaaquinos's avatar
        rafaaquinos
        New Member
        8 years ago

        Me too.

         

        I am Office 365 account Admin and I have tried some different ways to fix this issue: 3 users of my company say that or they didn't see that message or just clicked "Not now". The fact is that they didn't receive the extended period of trial, although they were users before May of 2017. 

         

        Is it any possibility that a person from Power BI team could call me so I could explain better and check if there is a way out of this situation?