Forum Discussion

markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

Pro Trial extension issue

Good afternoon, I work for a large PLC and I'm having some difficulties with a single user having the pro licence extension applied to their O365 account. The user has been using the service prior...
General Comment
markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

Hi Angelia,

 

Thanks for your help, we've already checked the 2 prerequisites in the aricle below. They never got the option in notification centre, could this please be reissued?

 

  • Power BI Free users active between May 3, 2016 and May 2, 2017 are eligible for an Extended Pro Trial.
  • Users that have previously used or are currently on the 60-day in-product Pro trial are still eligible for the Extended Pro Trial.

Kind regards,

Mark

v-huizhn-msft's avatar
v-huizhn-msft
Microsoft Employee
9 years ago

Hi markphillips87，

The use never received the notification before? If it is, could you please share your the account, I let the corresponding people check if there is an issue.

Best Regards,
Angelia

  • markphillips87's avatar
    markphillips87
    Frequent Visitor
    9 years ago

    Many thanks Angelia,

     

    I've PM you the account details. Please let me know if you have anything further you require.

     

    Kind regards,

    Mark.

  • markphillips87's avatar
    markphillips87
    Frequent Visitor
    9 years ago

     

    Hi Angelia,

     

    Did you manage to speak with anyone about this, the user is still restricted from PowerBI Pro.

     

    Kind regards,

    Mark.

    • v-huizhn-msft's avatar
      v-huizhn-msft
      Microsoft Employee
      9 years ago

      Hi markphillips87,

      I really understand you, and I saw your detailed account. I consult with others about your issue again, I will post the update as soon as possible if there is any response.

      Best Regards,
      Angelia

      • srilakshmi12's avatar
        srilakshmi12
        Frequent Visitor
        9 years ago

        Hi all,
           I'm also facing the same issue as @markphillips87, i'm a powerbi free user since december 2016, actauly free users from may 2016 to may 2017 are eligible for 1year free trail extension..But i didn't receive any mail or notification regarding extension of free trial. How can i resolve this issue?? 

         

        Not only this,i'm unable to create new appspace also ,when i try to create i recieved warning to Upgrade the trail version..