Forum Discussion

markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

Pro Trial extension issue

Good afternoon, I work for a large PLC and I'm having some difficulties with a single user having the pro licence extension applied to their O365 account. The user has been using the service prior...
General Comment
v-huizhn-msft's avatar
v-huizhn-msft
Microsoft Employee
9 years ago

Hi markphillips87,

You means the use didn't receive the notification or he/she can not activate the Trial? The account is sighed up on or before May 2, 2017? Please check the notification center, he/she will see a notification regarding the Extended Pro Trial if the user is eligible. The notification will be available until the user dismisses it. More details, please review this arctile.

Best Regards,
Angelia

markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

Hi Angelia,

 

Thanks for your help, we've already checked the 2 prerequisites in the aricle below. They never got the option in notification centre, could this please be reissued?

 

  • Power BI Free users active between May 3, 2016 and May 2, 2017 are eligible for an Extended Pro Trial.
  • Users that have previously used or are currently on the 60-day in-product Pro trial are still eligible for the Extended Pro Trial.

Kind regards,

Mark

  • v-huizhn-msft's avatar
    v-huizhn-msft
    Microsoft Employee
    9 years ago

    Hi markphillips87，

    The use never received the notification before? If it is, could you please share your the account, I let the corresponding people check if there is an issue.

    Best Regards,
    Angelia

    • markphillips87's avatar
      markphillips87
      Frequent Visitor
      9 years ago

      Many thanks Angelia,

       

      I've PM you the account details. Please let me know if you have anything further you require.

       

      Kind regards,

      Mark.

    • markphillips87's avatar
      markphillips87
      Frequent Visitor
      9 years ago

       

      Hi Angelia,

       

      Did you manage to speak with anyone about this, the user is still restricted from PowerBI Pro.

       

      Kind regards,

      Mark.

      • v-huizhn-msft's avatar
        v-huizhn-msft
        Microsoft Employee
        9 years ago

        Hi markphillips87,

        I really understand you, and I saw your detailed account. I consult with others about your issue again, I will post the update as soon as possible if there is any response.

        Best Regards,
        Angelia