Forum Discussion

markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

Pro Trial extension issue

Good afternoon, I work for a large PLC and I'm having some difficulties with a single user having the pro licence extension applied to their O365 account. The user has been using the service prior...
General Comment
v-huizhn-msft's avatar
v-huizhn-msft
Microsoft Employee
9 years ago

Hi markphillips87,

Actually, I am still confusing your issue. The free 12-month extended Power BI Pro trial offer (the “Offer”) is available to existing qualified users of the free Power BI service. If a user already has the Pro license, she/he shouldn't receive this notification. Could you please share more details for further analysis?

Best Regards,
Angelia

markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

They dont have the pro version currently, the license we have for O365 doesnt provide this so they were enrolled into a trial pro account. This ended and now theyre not able to extend the trial for the year as the rest of he team have.

  • v-huizhn-msft's avatar
    v-huizhn-msft
    Microsoft Employee
    9 years ago

    Hi markphillips87,

    You means the use didn't receive the notification or he/she can not activate the Trial? The account is sighed up on or before May 2, 2017? Please check the notification center, he/she will see a notification regarding the Extended Pro Trial if the user is eligible. The notification will be available until the user dismisses it. More details, please review this arctile.

    Best Regards,
    Angelia

    • markphillips87's avatar
      markphillips87
      Frequent Visitor
      9 years ago

      Hi Angelia,

       

      Thanks for your help, we've already checked the 2 prerequisites in the aricle below. They never got the option in notification centre, could this please be reissued?

       

      • Power BI Free users active between May 3, 2016 and May 2, 2017 are eligible for an Extended Pro Trial.
      • Users that have previously used or are currently on the 60-day in-product Pro trial are still eligible for the Extended Pro Trial.

      Kind regards,

      Mark

      • v-huizhn-msft's avatar
        v-huizhn-msft
        Microsoft Employee
        9 years ago

        Hi markphillips87，

        The use never received the notification before? If it is, could you please share your the account, I let the corresponding people check if there is an issue.

        Best Regards,
        Angelia