Forum Discussion

markphillips87's avatar
markphillips87
Frequent Visitor
9 years ago

Pro Trial extension issue

Good afternoon,

I work for a large PLC and I'm having some difficulties with a single user having the pro licence extension applied to their O365 account. The user has been using the service prior to the 01 May this year, meaning they meet the criteria for eligbility.

 

-Edit

We've checked the notification area and their isnt a prompt upon login.


Many thanks in advance,
Mark.

General Comment

17 Replies

  • v-huizhn-msft's avatar
    v-huizhn-msft
    Microsoft Employee
    9 years ago

    Hi markphillips87,

    Actually, I am still confusing your issue. The free 12-month extended Power BI Pro trial offer (the “Offer”) is available to existing qualified users of the free Power BI service. If a user already has the Pro license, she/he shouldn't receive this notification. Could you please share more details for further analysis?

    Best Regards,
    Angelia

    • markphillips87's avatar
      markphillips87
      Frequent Visitor
      9 years ago

      They dont have the pro version currently, the license we have for O365 doesnt provide this so they were enrolled into a trial pro account. This ended and now theyre not able to extend the trial for the year as the rest of he team have.

      • v-huizhn-msft's avatar
        v-huizhn-msft
        Microsoft Employee
        9 years ago

        Hi markphillips87,

        You means the use didn't receive the notification or he/she can not activate the Trial? The account is sighed up on or before May 2, 2017? Please check the notification center, he/she will see a notification regarding the Extended Pro Trial if the user is eligible. The notification will be available until the user dismisses it. More details, please review this arctile.

        Best Regards,
        Angelia

    • markphillips87's avatar
      markphillips87
      Frequent Visitor
      8 years ago

      Hi Angelia,

       

      I've PM'd you the details as requested, please let me know if you need anything futher.

       

      Kind regards,

      Mark.

  • dhsalda's avatar
    dhsalda
    Regular Visitor
    8 years ago

    I´m having the same issues. several users who did use power BI before the mentioned date, received the notification and either ignored ot or dismissed it and now can´t see the invitation to try for a year. According to the official post, people would be capable of accessing the year trial anytime between june 1 2017 and may 31 2018

  • mksanthk's avatar
    mksanthk
    New Member
    8 years ago

    Hello,

     

    One of our PowerBI account has not recieved the trial period extension notification. The PUID of the account is "10033FFFA78BF8FD".

     

     Help us on extending the trial period for this account or send a notification to do the same.

     

    Regards,

    Santhosh