Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
1 year ago

Pro Trial License question

So, my company has me working with a pro trial license, and we have a workspace with a pro license, I created an app for the workspace with the reports that I uploaded on it, and now I can't update the mentioned app. 

I know they put me as admin in said workspace but I think being on a trial pro license is the reason for me to not be able to update the app.

 

Is the problem my trial license or something to do with licenses?

5 Replies

  • Generally, there are 2 reasons why you cant update an app:
    1. You dont have the correct workspace Role. In this case you have Admin,  which is correct.

    2. You license has expired. But if you can still access the workspace, then it means it is still active.

    Can you elaborate what you mean by "cant update app"? Can you not see the update app button? or you can see it, but its greyed out?

     



    • Anonymous's avatar
      Anonymous
      Not applicable

      I can't see the update app buton, nor any of the other on the right that appear on your image, I starting to think I lost the admin privilege somehow?

      • Tutu_in_YYC's avatar
        Tutu_in_YYC
        Super User

        i'd think so. Check with the workspace admin, what role you have. Contributor role can also update app, if the setting is enabled in the workspace setting

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi Anonymous ,

    May I ask if you have gotten this issue resolved?
    If it is solved, please mark the helpful reply or share your solution and accept it as solution, it will be helpful for other members of the community who have similar problems as yours to solve it faster .

     

    Best Regards,
    Dengliang Li

    If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.