Forum Discussion
Helper IPro License not working for external share user
Anonymous
We tried refreshing. Also, I was impacted by the earlier issue , but MS seemed to have fixed that and we didn't need to do anything to fix it.
So as I alluded to in my second comment, the invite that is sent when the user's external email address is entered for the first time (ie: no yellow auto-fill drop down appears as the email address is entered) did not seem to work.
When I removed sharing from him, and then reshared, and the yellow auto-fill drop down did have his EXT entry, that invite seemed to work.
Community ChampionJPacella312 - Doesn't sound correct. You are sharing it with his external user ID and not some internal account, right? I do remember that there was like an extra step to get an external user to be able to see a report, like setting view access at the workspace level or something, been a while and might have changed.
If all else fails, You could check the Issues forum here:
https://community.powerbi.com/t5/Issues/idb-p/Issues
And if it is not there, then you could post it.
If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".
Helper IThere's some inconsistancy with the Auto-fill of external users. Sometimes it will generate their long form identity on the fly , and other times it will store only their foreign domain name without the extension, and I think this causes some sort of mismatch.