Forum Discussion
Print a Page and Export options gone
A power user reported that their Print and Export buttons suddenly disappeared, even though they still have the correct permissions and were able to use those options yesterday. When you checked, both buttons were still visible for you, which suggests that the issue might not be tied to roles or report settings. This kind of behavior typically points to a temporary Power BI Service UI glitch, browser cache issue, or Microsoft-side update/bug affecting only some users. Other admins have seen similar sporadic button disappearances when Power BI rolls out UI changes or security patches. The recommended steps are to have the user try another browser, clear cache or use incognito mode, and verify they're not in a restricted consumption view. If the buttons still don't appear, it’s likely a short-term Power BI platform issue and should resolve once Microsoft's service refreshes—otherwise, reporting it to the admin portal or checking the Power BI support page/service health would be the next step.
Super UserA power user reported that their Print and Export buttons suddenly disappeared, even though they still have the correct permissions and were able to use those options yesterday. When you checked, both buttons were still visible for you, which suggests that the issue might not be tied to roles or report settings. This kind of behavior typically points to a temporary Power BI Service UI glitch, browser cache issue, or Microsoft-side update/bug affecting only some users. Other admins have seen similar sporadic button disappearances when Power BI rolls out UI changes or security patches. The recommended steps are to have the user try another browser, clear cache or use incognito mode, and verify they're not in a restricted consumption view. If the buttons still don't appear, it’s likely a short-term Power BI platform issue and should resolve once Microsoft's service refreshes—otherwise, reporting it to the admin portal or checking the Power BI support page/service health would be the next step.