Forum Discussion

mckeyes's avatar
mckeyes
Frequent Visitor
6 years ago
Solved

Premium Workspace Prompt for Pro License

Some non-Pro users are being prompted to signup for the Pro license when accessing a Workspace on Premium capacity. It is inconsistent as to why certain users are being prompted while others are not....
Need Help
  • mckeyes's avatar
    mckeyes
    6 years ago

    SOLUTION: Yes, a free user can access workspaces to view assets with a P level SKU, which we have.

     

    1. Remove User from the Viewer Role and save.
    2. Allow about 15-30 minutes
    3. Re-add User as viewer role in the workspace
    4. Before user tries again, they will need to delete browser history and cache (all time range) and then login again and try and see if it will work
Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi mckeyes 

Admin access doesn't automatically give you access to apps/reports.  Even admins need to have Pro or be granted access to the workspace. 

 

I would check a few things:

  1.  In the workspace, check Settings and make sure the workspace is in Premium.
  2.  In the workspace, check Access and make sure all your users have at least Viewer permissions.
  3.  Select Update app > Permissions.  Did you share this app with all the users? Did you set it to install automatically?
  4. You mention "workspace" above, are you also creating an app? And it's the "app workspace" that is having problems?

 

If none of those fix it, write back and I can continue troubleshooting.

Take care,

Michele

mckeyes's avatar
mckeyes
Frequent Visitor
6 years ago

I have a support ticket in.

 

Again, not all free users receive the prompt and not all workspaces give a prompt to those users that are experiencing the issue. 

 

Went through the initial steps with Microsoft support and none resolved the issue yet. I have a session with them later today. I will update the post when we find a solution.

  • mckeyes's avatar
    mckeyes
    Frequent Visitor
    6 years ago

    SOLUTION: Yes, a free user can access workspaces to view assets with a P level SKU, which we have.

     

    1. Remove User from the Viewer Role and save.
    2. Allow about 15-30 minutes
    3. Re-add User as viewer role in the workspace
    4. Before user tries again, they will need to delete browser history and cache (all time range) and then login again and try and see if it will work
    • hasenclever's avatar
      hasenclever
      Helper II
      6 years ago

      mckeyes it did work? The free users could eventually access the workspace (and I don't mean the app published)? Accessing the workspace allows them to also create online reports of the dataset that is published on the premium workspace?

       

      My regards,

       

      Michel

      • Burningsuit's avatar
        Burningsuit
        Resident Rockstar
        6 years ago

        Hi hasenclever 

        A free user can access a Workspace on Premium capacity, but only as a Viewer. That means the free user can only view the Reports and Dashboards in the Premium Workspace, they do not have creation rights.

        The initial problem was that one user with a free licence was given more than a Viewer role in the Workspace. This prompted the system to ask the user to upgrade to Pro before they could interact with the Workspace, when they cancelled they were put in the Workspace as a Viewer. The problem was increased by the fact that changes to Workspace permissions take a few minutes to take effect, so don't happen instantly.

        Hope this helps

        Stuart