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mckeyes's avatar
mckeyes
Frequent Visitor
6 years ago
Solved

Premium Workspace Prompt for Pro License

Some non-Pro users are being prompted to signup for the Pro license when accessing a Workspace on Premium capacity. It is inconsistent as to why certain users are being prompted while others are not....
Need Help
  • mckeyes's avatar
    mckeyes
    6 years ago

    SOLUTION: Yes, a free user can access workspaces to view assets with a P level SKU, which we have.

     

    1. Remove User from the Viewer Role and save.
    2. Allow about 15-30 minutes
    3. Re-add User as viewer role in the workspace
    4. Before user tries again, they will need to delete browser history and cache (all time range) and then login again and try and see if it will work
mckeyes's avatar
mckeyes
Frequent Visitor
6 years ago

Thanks for the reply

 

One user was given admin access to a workspace and is still promoted. Others are a mix of viewers and contributors across various workspace, all are upgraded to the newer version. 

Anonymous's avatar
Anonymous
Not applicable
6 years ago

Hi mckeyes 

Admin access doesn't automatically give you access to apps/reports.  Even admins need to have Pro or be granted access to the workspace. 

 

I would check a few things:

  1.  In the workspace, check Settings and make sure the workspace is in Premium.
  2.  In the workspace, check Access and make sure all your users have at least Viewer permissions.
  3.  Select Update app > Permissions.  Did you share this app with all the users? Did you set it to install automatically?
  4. You mention "workspace" above, are you also creating an app? And it's the "app workspace" that is having problems?

 

If none of those fix it, write back and I can continue troubleshooting.

Take care,

Michele

  • mckeyes's avatar
    mckeyes
    Frequent Visitor
    6 years ago

    I have a support ticket in.

     

    Again, not all free users receive the prompt and not all workspaces give a prompt to those users that are experiencing the issue. 

     

    Went through the initial steps with Microsoft support and none resolved the issue yet. I have a session with them later today. I will update the post when we find a solution.

    • mckeyes's avatar
      mckeyes
      Frequent Visitor
      6 years ago

      SOLUTION: Yes, a free user can access workspaces to view assets with a P level SKU, which we have.

       

      1. Remove User from the Viewer Role and save.
      2. Allow about 15-30 minutes
      3. Re-add User as viewer role in the workspace
      4. Before user tries again, they will need to delete browser history and cache (all time range) and then login again and try and see if it will work
      • hasenclever's avatar
        hasenclever
        Helper II
        6 years ago

        mckeyes it did work? The free users could eventually access the workspace (and I don't mean the app published)? Accessing the workspace allows them to also create online reports of the dataset that is published on the premium workspace?

         

        My regards,

         

        Michel