Forum Discussion

mckeyes's avatar
mckeyes
Frequent Visitor
6 years ago
Solved

Premium Workspace Prompt for Pro License

Some non-Pro users are being prompted to signup for the Pro license when accessing a Workspace on Premium capacity. It is inconsistent as to why certain users are being prompted while others are not....
Need Help
  • mckeyes's avatar
    mckeyes
    6 years ago

    SOLUTION: Yes, a free user can access workspaces to view assets with a P level SKU, which we have.

     

    1. Remove User from the Viewer Role and save.
    2. Allow about 15-30 minutes
    3. Re-add User as viewer role in the workspace
    4. Before user tries again, they will need to delete browser history and cache (all time range) and then login again and try and see if it will work
mckeyes's avatar
mckeyes
Frequent Visitor
6 years ago

GilbertQ - Thought that one might do it but not quite. Changed access level to Viewer and they are still getting the prompt.

GilbertQ's avatar
GilbertQ
Super User
6 years ago
Ok then that would then still apply to the Power Premium limitations where you can only have free users when they view data via the App.

Any other way and they will need a pro license.