Premium Per User VS PRO - Refresh TImes in the Service

Hi campelliann ,

The PRO license has shared capacity and the Premium Per User license has dedicated capacity.

When a Pro licence schedules a refresh in Power BI Service, that refresh request enters a queue and may wait in the queue for up to an hour before being picked up and run. This is Microsoft managing the load on the Power BI servers which are used by all the Power BI community that have Pro licences. Manual refreshes are not queued but run straight away, so they appear to take less time.

If the time taken to refresh is important to you, you may be able to shorten the queue wait by scheduling a refresh outside of busy business times. Scheduled refreshes at 9:00PM are often quicker than those at 9:00AM.

Aside from that, there's not much else you can do apart from using a Premium Capacity or Premium Per User licence. The Premium licences run on dedicated capacity, so don't need to share with the rest of the community, hence queue times can be much shorter.

You can refer to the following documents that may be helpful to you:

Power BI Free vs Power BI Pro vs. Power BI Premium - Pricing & Product Comparison (folio3.com)

Power BI Premium Per User - Power BI | Microsoft Learn

Best Regards,

Neeko Tang

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