Forum Discussion

shansliu's avatar
shansliu
Microsoft Employee
3 years ago
Solved

Powerbi refresh issue with DMTS_OAuthTokenRefreshFailedError

Hi,

 

My powerbi dashboard works before July and then it showed refresh errors after that. I have tried to refresh in Powerbi desktop version, and it works fine. Could I get some help here? Or should I open a support ticket for it? I could not find how to open a ticket in "Power platform admin center". Could I get some help if that's not the right location to open a support ticket.

 

Any suggestions or hints for solutions are really appreciated!

 

Here are the error:

TextTelemetryDashboard has failed to refresh.
Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

{"error":{"code":"DMTS_OAuthTokenRefreshFailedError","pbi.error":{"code":"DMTS_OAuthTokenRefreshFailedError","parameters":{"ConnectionDetails":"{\"kind\":\"Kusto\",\"path\":\"Kusto\"}","CredentialType":"OAuth2","DatasourceType":"Extension"},"details":[{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"AADSTS700082: The refresh token has expired due to inactivity. The token was issued on 2022-07-19T14:08:20.4450331Z and was inactive for 90.00:00:00.\r\nTrace ID: ebddd746-ef0c-4f7e-9621-43b8a55d0200\r\nCorrelation ID: 0783b748-da76-4852-80f1-fe7795f7f4c3\r\nTimestamp: 2022-10-25 14:02:16Z"}},{"code":"DM_ErrorDetailNameCode_UnderlyingErrorMessage","detail":{"type":1,"value":"AADSTS700082: The refresh token has expired due to inactivity. The token was issued on 2022-07-19T14:08:20.4450331Z and was inactive for 90.00:00:00.\r\nTrace ID: ebddd746-ef0c-4f7e-9621-43b8a55d0200\r\nCorrelation ID: 0783b748-da76-4852-80f1-fe7795f7f4c3\r\nTimestamp: 2022-10-25 14:02:16Z"}},{"code":"DM_ErrorDetailNameCode_UnderlyingHResult","detail":{"type":1,"value":"-2146233088"}}],"exceptionCulprit":1}}} Table: Font Download.

Next refresh for TextTelemetryDashboard is scheduled for October 25, 2022 21:00 UTC.

 

Best regards,

 

Shanshan

  • Doublecheck that credentials for your data sources have not expired in the dataset's refresh settings.

8 Replies

  • otravers's avatar
    otravers
    Community Champion

    Doublecheck that credentials for your data sources have not expired in the dataset's refresh settings.

    • anushka08726's avatar
      anushka08726
      New Member

      Please update the new credentials in the source settings at 

       

    • shubhamsaha29's avatar
      shubhamsaha29
      Frequent Visitor

      Fixed this using below steps:

      Semantic Model --> Settings --> Data source Credentials -->PowerBIPlatformDataflows(my datasouce) --> Authentication OAuth --> SignIn

    • shansliu's avatar
      shansliu
      Microsoft Employee

      Thank you so much for the suggestion. I just updated my "Data source credentials" in the refresh settings and I will provide an update here whether the issue is resolved or not very soon.