Forum Discussion
Powerbi.com Web Site Sign in Error
When i try to sign in with my company mail adress, i am receiving the picture illustrated below. It is Turkish but it means "There is a problem caused by us. We are working on it. Then try again." I have got this error message for 2 months but some of my collegue can sign in with own company mail adress but some can not. Do you know any solution to solve this problem? Thank you.
10 Replies
pazardanaldim What URL do you use to access ? I have been using app.powerbi.com and haven't noticed any issues.
yes i am using the app.powerbi.com but some users are taking this issue message some of not.
Hi pazardanaldim,
In your scenario, have you signed in the power BI site successfully ever? I would suggest you contact IT administrator to check if anything wrong with your company account. Please take a look at this article: Power BI in your organization.
Thanks,
Qiuyun YuSome users are able to sign in successfully but some users get the error like I have mentioned above. Users that have the error message have never successfully signed in before. I couldn't find the solution and understand why this error occurs. Because error message is really strange. It is writing that 'There is a problem caused by us. We are working on it. Then try again.' I mean, Power BI admits the problem belongs them :)
Have you used different web browsers, clearing cookies, caches, etc.?
If all your users are accessing the site from the same network, it doesn't make sense for some users to be able to access and some that can't.
Make sure your computer isn't blocking outbound connections to the Power BI service through firewalls or something else.
