Forum Discussion

Asnate's avatar
Asnate
Frequent Visitor
1 year ago
Solved

PowerBI reports/apps in web browser not working

Hello, today we received few requests of our Company users that PowerBI Reports and Apps aren't working. They click to open the report but it doesn't load - even a single visualisation. No errors as well.

Only this screen appears (most of the users are fine). 

For one use issue remained like this for 1-2 hours. Then everything (without any changes) went back to normal. Is it known issue? And how to fix it?

 

We tried to clear browser cache, change browser, restart computer, validate internet connection. Tried to open different reports/apps. Nothing worked.

 

Need Help
  • Akash_Varuna's avatar
    Akash_Varuna
    1 year ago

    Hi Asnate It might be a temporary Power BI Service issue or a network restriction affecting some users. Check the Power BI status page and try using Incognito mode or relogging into Power BI.If nothing works, contact your IT team to check for any network restrictions.

2 Replies

  • Akash_Varuna's avatar
    Akash_Varuna
    Icon for Super User rankSuper User
    1 year ago

    Hi Asnate It might be a temporary Power BI Service issue or a network restriction affecting some users. Check the Power BI status page and try using Incognito mode or relogging into Power BI.If nothing works, contact your IT team to check for any network restrictions.

    • Asnate's avatar
      Asnate
      Frequent Visitor
      1 year ago

      Thanks for the input Akash_Varuna .  It seems that it was Power BI Service issue indeed. All the users who were facing those issues, currently can successfully load Power BI reports.
      For the next time I'll also give a try to browser incognito mode.