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hcirak's avatar
hcirak
Frequent Visitor
1 month ago

PowerBI report refresh gateway error

Hello,   We are running into the gateway problem for a while. Our gateway is on June version, and our powerbi reports started not to refresh through gateway. We almost tried every method, but we co...
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birkanyurtlu's avatar
birkanyurtlu
Frequent Visitor
1 month ago

Hello,  hcirak 

Thank you for reaching out.

The error you shared indicates that the gateway is unable to access the data source.

To help us investigate the issue, could you please share the following information?

Does the issue occur with all reports or only a specific report?

What is your current gateway version?

What type of data source are you using? (SQL Server, Oracle, etc.)

Could you please share the gateway logs?

Based on this information, we can further investigate the root cause of the issue.

If you contact me directly at [email protected], we can work together to resolve your issue one-on-one.

hcirak's avatar
hcirak
Frequent Visitor
1 month ago

Hello,

Does the issue occur with all reports or only a specific report? --Specific reports

What is your current gateway version? --3000.322.4 (June 2026)

What type of data source are you using? (SQL Server, Oracle, etc.) --SQL Server, Oracle

 

I am not sure if I can share the gateway logs, but if you wonder anything specific, I can share.