Forum Discussion

Anonymous's avatar
Anonymous
Not applicable
4 years ago
Solved

PowerBI Service - Login Screen pop up

I've started to get the following pop up screen when logging in to the PowerBI Service.  It says:  Enter your email, we'll check if you need to create a new account. I enter my email address, and it...
Need Help
  • Anonymous's avatar
    Anonymous
    4 years ago

    I spoke with a Microsoft support engineer a few weeks back and he acknowledged the issue and said two different patches were deployed to address the issue. Since those patches, none of my users have experienced the problem. 

Gabriel_Walkman's avatar
Gabriel_Walkman
Continued Contributor
4 years ago

Same here. Client informed us of the problem that has been persisting for some time now. Any solutions?

Anonymous's avatar
Anonymous
Not applicable
4 years ago

I spoke with a Microsoft support engineer a few weeks back and he acknowledged the issue and said two different patches were deployed to address the issue. Since those patches, none of my users have experienced the problem. 

  • wmeyer2022's avatar
    wmeyer2022
    Frequent Visitor
    4 years ago

    Do we need to do anything to get the most recent patches? That was a few months ago and my user just started having the issue this week. 

    • Anonymous's avatar
      Anonymous
      Not applicable
      4 years ago

      It was my understanding from the support person I spoke with that nothing had to be done on our end. My organization hasn't had a problem since the patches were deployed.