PowerBI Service - Login Screen pop up

[johandeconing]

I've started to get the following pop up screen when logging in to the PowerBI Service.  It says:  Enter your email, we'll check if you need to create a new account.

I enter my email address, and it works, and then goes into the service, but it is as if it's not remembering who I am, and keeps on popping up.  Any ideas how to make this login screen NOT popping up perhaps?

[xavier76]

Today I think the problem is still open 😞

[scabral]

this same issue started happening in our organization last week.  It seems very intermitent.  

Has anyone got an answer from Microsoft or found a resolution?

[AqWP4xjr]

I have posted this as an Issue because I am also having this problem.

Issue: Links to Power BI always ask "Enter your em... - Microsoft Power BI Community

[wmeyer2022]

This started happening to some people at our company this week as well. Any new ideas on how to resolve this?

[Gabriel_Walkman]

Same here. Client informed us of the problem that has been persisting for some time now. Any solutions?

[blakeeno123 · Accepted solution]

I spoke with a Microsoft support engineer a few weeks back and he acknowledged the issue and said two different patches were deployed to address the issue. Since those patches, none of my users have experienced the problem. 

[wmeyer2022]

Do we need to do anything to get the most recent patches? That was a few months ago and my user just started having the issue this week. 

[blakeeno123]

It was my understanding from the support person I spoke with that nothing had to be done on our end. My organization hasn't had a problem since the patches were deployed.

[kgurnava]

Same here. Started about 2 weeks ago and I have no idea how to stop it. 

[blakeeno123]

Yep. Started about 2 weeks or so ago for us as well. If anyone finds something, please post it here.

[blakeeno123]

This is happening to my organization as well. I haven't found a resolution yet.